Privacy & Accessibility

PRIVACY POLICY


Introduction
This policy covers the use of personal information that Charity Explorers collects when you visit our websites. This policy also gives you information about how Charity Explorers use cookies, including how you may delete cookies.
During a visit to Charity Explorers websites, you may be asked to provide personal information (including your email address and name) in order to receive or use specific services. Such services include competitions, special offers, direct marketing, promotions, newsletters, etc.
By entering your personal details into the requested fields, you enable Charity Explorers to provide you with the selected services. Whenever you provide such personal information to Charity Explorers, we will treat that information in accordance with this privacy policy. Charity Explorers endeavours to act in accordance with current legislation and aims to meet current Internet best practice, when using your personal information.


General Information
When you go to a website, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. This is done on a repeat visit by checking to see, and finding, the cookie left there from the last visit.

We collect information directly from you in a number of ways, one of which is through the use of cookies. We use cookies to remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on http://www.cookiecentral.com.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of the website and/or delay or affect the way in which the website operates.

Information supplied by cookies helps Charity Explorers to provide all users of our websites with a better experience. It also assists us to analyse the profile and frequency of our visitors.

Charity Explorers use independent measurement and research companies, to analyse non-personal information regarding the visitors to our website on our behalf using cookies, log file data and code which is embedded on our website. Charity Explorers uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

What is a cookie?
A "cookie" is a small piece of information/data sent by a web page server to be stored on your computer’s hard drive, so it can be read back later from that browser. A cookie is generated by a web page server, which is basically the computer that operates a web site.

An example is when a browser stores your User IDs and password, so that you do not have to type them into the website on every visit. Cookies are also used to store preferences of start pages or favourite items when you visit a web page. Cookies tell a website when a user has returned and your website preferences.

Many website owners use cookies whenever a user visits their website in order to track online traffic flows.

Personal Information we collect about you and how we use it

Personal Information Collection and Use
You may choose to provide personal information through our web sites. Here are the ways in which you may provide the information and the types of information you may submit. We also provide below some information on how we may use the information.

Contact Us
If you communicate with us through the “Contact Us” link on our web sites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments.

Subscribe to a Web-site Forum or Networking site

Charity Explorers operates forums, web sites and related information services to better assist you in using its products and services, discuss issues, and share experience and knowledge. To permit you to obtain access to these information services, to assist us in creating content that is relevant to you, and to improve your experience on our Web site, including helping you quickly find services or information important to you we collect information on your name and e-mail address, and keep track of your preferences concerning the display or location of relevant information. We utilize the information obtained from these sites to improve our products and services.

Transactional Emails

We may from time to time send you transactional emails such as order confirmations or information on service related issues. Because these emails are not promotional in nature you are not able to unsubscribe from these transactional emails.

Web Beacons
Charity Explorers may use Web Beacons - also known as single pixel or clear GIFs - on its web sites to analyze traffic patterns such as the frequency of use of particular parts of the site. The data collected helps us learn what information is of most interest to our customers. If you do not want to assist us in improving our Web sites, you can “opt-out” of this web sites analysis by disabling JavaScript on your computer. If you disable JavaScript, some of the features on our web sites may not work.

Charity Explorers may also use web beacons in promotional email messages to determine whether the message was opened and acted on. We may use this information on email response to develop future promotions you may enjoy. For these purposes, some of our Web beacons are tied to your e-mail address.

Except for the email address you have previously provided, the information we collect does not identify you.

How Charity Explorers uses your personal information
Charity Explorers uses your personal information to:

• improve customer service; 
• give better access to products/services of interest; 
• understand better your needs and provide you with better service;
• help you complete a transaction with Charity Explorers; 
• communicate back to you; and 
• personalise our websites for you.
• From time to time, we may use your information to contact you for market research or to provide you with marketing information and newsletters relating to our goods and services. We will always give you the opportunity to opt out of receiving such direct marketing or market research contact each time you receive a new item of information. Charity Explorers will not sell, rent or lease your personally identifiable information to others unless we have obtained your express permission or are required to do so by law.
• Charity Explorers will keep a record of your details (This also applies to people who visit our web site who are under the age of 18). If you sign up to our newsletters your details will not be passed on to third parties, unless:
• you have given us your express consent;
• we are obliged to do so by law (this would include police investigations).
• we need to protect customer interests (such as legal liability); or
• in unusual circumstances, such as a company merger.
• On this website, you can enquire about product or services, make requests, and register to receive materials. The types of personal information collected at these pages are name, addresses and contact details (including email addresses).

How Charity Explorers stores your personal information
Charity Explorers will store your personal information on our systems for as long as you use the service you have requested, and remove when requested by you, or when your data is no longer being used for its express purpose. For safety reasons, however, Charity Explorers may store messaging transcript data (including message content, member names, times and dates) arising from the use of our websites.
Where personal information is held for people who are not a registered user of a Charity Explorers website, but have taken part in other services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Access to your personal information
You can find out about the information we hold on you by e-mailing Charity Explorers at contact@Charity Explorers.co.uk. The law gives us up to 40 days from receipt of your e-mail to respond to your request. We will endeavour to send the information you require within 14 days of receipt of your e-mail.